General terms and conditions with customer information
Table of contents
- Scope
- Conclusion of the contract
- Right of withdrawal
- Prices and terms of payment
- Delivery and shipping conditions
- Retention of title
- Liability for defects (warranty)
- Liability
- Special conditions for the processing of goods according to certain requirements of the customer
- Special conditions for assembly/installation performance
- Removal of action vouchers
- Removal of gift vouchers
- Applicable law
- Place of jurisdiction
- Behavioral code
- Alternative dispute resolution
1) scope
1.1 These general terms and conditions (hereinafter "GTC") of the light design Skapetze GmbH & Co. KG (hereinafter "seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "customer") concludes with the seller with regard to the goods shown by the seller in his online shop. This contradicts the inclusion of the customer's own conditions, unless something else has been agreed.
1.2 These terms and conditions apply accordingly for contracts for the delivery of vouchers, provided that there is not somewhat deviating.
1.3 Consumers within the meaning of this terms and conditions is every natural person who concludes a legal transaction for purposes that can mostly be attributed to their commercial nor their independent professional activity.
1.4 Entrepreneurs within the meaning of these terms and conditions are a natural or legal person or a legal partnership that acts in the exercise of their commercial or independent professional activity when the legal transaction is concluded.
2) Contract conclusion
2.1 The product descriptions contained in the online shop of the seller do not represent a binding offers on the part of the seller, but serve to submit a binding offer by the customer.
2.2 The customer can submit the offer via the online order form integrated in the seller's online shop. After putting the selected goods in the virtual shopping cart and undergoing the electronic ordering process, the customer gives a legally binding contract offer in relation to the goods contained in the shopping cart. Furthermore, the customer can also submit the offer by email, via online contact form, postally or by telephone to the seller.
2.3 The seller can accept the customer's offer within five days,
- by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation is decisive in the customer, or
- by providing the customer to the customer, with the access of the goods to the customer, or
- by asking the customer to pay after submitting them.
If there are several of the aforementioned alternatives, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The deadline for accepting the offer begins to run on the day after the customer is sent and ends with the end of the fifth day, which follows the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this applies as a rejection of the offer with the result that the customer is no longer tied to his declaration of intent.
2.4 When selecting a payment method offered by PayPal, the payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et cie, s.c.a., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), under the validity of the PayPal use conditions, https://www.paypal.com
2.5 When selecting the payment method "Amazon Payments", the payment processing is carried out via the payment service provider Amazon Payments Europe S.C.A., 38 Avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: "Amazon"), under the validity of the Amazon Payments Europe usage funds, https://payments.amazon.de
2.6 When submitting an offer via the seller's online order form, the contract text is saved by the seller after the conclusion of the contract and sent the customer in text form (e.g. email, fax or letter) after sending his order. The seller's access to the contract is not accessible. If the customer has set up a user account in the seller's online shop before sending his order, the order data on the seller's website is archived and can be called up free of charge by the customer via his password-protected user account, stating the corresponding login data.
2.7 Before placing the order using the seller's online order form, the customer can recognize possible input errors by carefully reading the information shown on the screen. An effective technical means of better detection of input errors can be the enlargement function of the browser, with the help of which the display is enlarged on the screen. The customer can correct its entries as part of the electronic ordering process via the usual keyboard and mouse functions until he clicks on the button, which completes the ordering process.
2.8 The German language is available for the conclusion of the contract.
2.9 Order processing and contacting usually take place by email and automated order processing. The customer must ensure that the e-mail address provided for order processing is correct so that the emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all third parties sent by the seller or the third party sent with the order processing can be sent.
3) Right of withdrawal
3.1 Consumers are generally entitled to a right of withdrawal.
3.2 More information on the right of cancellation arises from the cancellation policy of the seller.
3.3 The right of withdrawal does not apply to consumers who are not a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of the contract.
4) Prices and terms of payment
4.1 Unless otherwise arisen from the seller's product description, the prices given are total prices that contain the statutory sales tax. If necessary, additional delivery and shipping costs are specified separately in the respective product description.
4.2 In the case of deliveries to countries outside the European Union, there may be additional costs that the seller is not responsible and which are to be borne by the customer. This includes, for example, costs for the transmission of money by credit institutions (e.g. transfer fees, exchange rate fees) or import tax taxes or taxes (e.g. tariffs). Such costs can also be incurred in terms of transmission of money if the delivery does not take place to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3 The payment options are/will be communicated to the customer in the seller's online shop.
4.4 If the prepayment has been agreed by bank transfer, the payment is due immediately after the contract has been concluded if the parties have not agreed on a laterity date.
4.5 If the payment method is selected immediately, the payment processing is carried out via the payment service provider STJUB, Theresienhöhe 12, 80339 Munich (hereinafter "immediately"). In order to be able to pay the invoice amount via "immediately", the customer must have a online banking account that is freely switched to participate in "immediately", legitimize itself according to the payment process and confirm the payment instructions to "immediately". The payment transaction is carried out immediately afterwards by "immediately" and the customer's bank account is charged. More information about the payment method "Immediately" can be found on the Internet at https://www.klarna.com
4.6 When selecting a payment method offered by the "Mollie" payment service, payment processing is carried out by the payment service provider Mollie B.V., Kezersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter: "Mollie"). The individual payment methods offered via Mollie will be informed of the customer in the seller's online shop. To handle payments, Mollie can use further payment services, for which special payment terms may apply, which the customer may be referred to separately. Further information on "Mollie" is on the Internet at https://www.mollie.com
4.7 When selecting a payment method offered via the payment service "Klarna", the payment processing is made via Klarna Bank (publ), Sveafen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). More information and the conditions of Klarna can be viewed here:
https: //skapetze.com
5) Delivery and shipping conditions
5.1 If the seller offers the shipping of the goods, the delivery takes place within the delivery area specified by the seller to the delivery address provided by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the order processing of the seller is decisive.
5.2 In the case of goods that are delivered by freight forwarder, the delivery "free curbs", i.e. the next public curb edge, is carried out until the delivery address, unless there is anything else from the shipping information in the seller's online shop and unless otherwise agreed.
5.3 If the delivery of the goods fails for reasons for which the customer is responsible, the customer bears the appropriate costs for the seller. This does not apply in view of the costs for the return if the customer effectively exercises his right of withdrawal. For the return costs, the regulation made in the cancellation policy of the seller applies if the recovery right is effective.
5.4 If the customer acts as an entrepreneur, the risk of random doom and the random deterioration of the sold goods passes to the customer as soon as the seller has delivered the matter to the freight forwarder, the carrier or the person or institution otherwise designed to carry out the dispatch. If the customer acts as a consumer, the risk of random doom and the random deterioration of the sold goods is generally only transferred to the customer or a person entitled to receive the goods. In deviation from this, the risk of random doom and the random deterioration of the sold goods is already transferred to the customer for consumers as soon as the seller has delivered the matter to the freight forwarder, the carrier or the person or the institution that is otherwise intended to carry out the dispatch if the Customer, the freight leader or the otherwise intended person or institution to carry out the dispatch, commissioned the execution and the seller did not previously told the customer or institution.
5.5 The seller reserves the right to withdraw from the contract in the event of no correct or non -proper self -delivery. This only applies in the event that the non -delivery is not to be represented by the seller and that he has completed a specific cover business with the supplier with the care required. The seller will make all reasonable efforts to obtain the goods. In the event of non -availability or the only partial availability of the goods, the customer will be informed immediately and the consideration will be reimbursed immediately.
5.6 If the seller offers the goods for collection, the customer can collect the ordered goods within the business hours specified by the seller under the address provided by the seller. In this case, no shipping costs are charged.
5.7 Vouchers are provided to the customer as follows:
- by email
- postal
6) Reference to retention of title
If the seller arrives in advance, he reserves the property of the delivered goods until the purchase price owed is fully paid.
7) Liability for defects (warranty)
Unless otherwise arisen from the following regulations, the provisions of the legal liability for defects apply. Different from this applies to contracts for the delivery of goods:
7.1 If the customer acts as an entrepreneur,
- the seller has the choice of the type of supplementary performance;
- In the event of new goods, the limitation period for defects is one year from delivery of the goods;
- the rights and claims for defects are excluded from used goods;
- the limitation period does not begin again if there is a replacement delivery as part of the liability for defects.
7.2 If the customer acts as a consumer in the case of contracts for the delivery of used goods with the restriction of the subsequent number: The limitation period for claims for defects is one year from the delivery of the goods if this has been expressly and separately agreed between the parties and the customer before submitting his contract has been informed of the shortening of the limitation period.
7.3 The liability restrictions and deadline reductions, which are regulated above, do not apply
- For claims for damages and expenses of the customer,
- In the event that the seller has fraudulently concealed the defect,
- For goods that have been used for a building according to their usual uses and whose deficiency have caused,
- for a possibly existing obligation of the seller to provide updates for digital products, for contracts for the delivery of goods with digital elements.
7.4 In addition, it applies to entrepreneurs that the statutory limitation periods remain unaffected for a legal right of recourse that may exist.
7.5 If the customer acts as a merchant i.S.D. § 1 HGB, the commercial examination and complaint is required in accordance with § 377 HGB. If the customer fails to do the notification obligations there, the goods are considered approved.
7.6 If the customer acts as a consumer, he is asked to claim the delivered goods with obvious transport damage to the deliverer and to inform the seller. If the customer does not meet this, this has no effect on his legal or contractual claims for defects.
8) Liability
The seller is liable to the customer from all contractual, contractual and legal, also tortious claims for damage and expenses replacement as follows:
8.1 The seller is fully liable from every legal reason
- in the event of intent or gross negligence,
- In the event of intentional or negligent violation of life, body or health,
- Due to a promise of guarantee, unless otherwise regulated in this regard,
- based on mandatory liability such as the Product Liability Act.
8.2 If the seller negligently violates an essential contractual obligation, liability is limited to the typical, predictable damage, unless in accordance with the above. Essential contractual obligations are obligations, which the contract imposes to the seller to achieve the purpose of the contract, the fulfillment of which enables the proper execution of the contract in the first place and that the customer can regularly trust.
8.3 Incidentally, the seller's liability is excluded.
8.4 The above liability regulations also apply to the liability of the seller for his vicarious agents and legal representatives.
9) Special conditions for the processing of goods according to certain requirements of the customer
9.1 If the seller owes the processing of the goods according to the content of the contract In addition to the goods delivery, according to certain requirements of the customer, the customer has all the content required for the processing, such as texts, images or graphics in the file formats specified by the seller, formatting, image and to provide file sizes and to grant him the necessary usage rights. The customer is solely responsible for procurement and acquisition of rights. The customer explains and assumes the responsibility that he has the right to use the content provided to the seller. In particular, he ensures that this does not violate the rights of third parties, in particular copyright, trademark and personal rights.
9.2 The customer releases the seller of claims by third parties who can assert them in connection with a violation of their rights by the contractual use of the content of the customer by the seller. The customer also assumes the necessary costs of legal defense, including all court and legal fees, in a statutory amount. This does not apply if the customer is not responsible for the violation. In the event of a claim by third parties, the customer is obliged to provide the seller immediately, truthfully and fully, and completely available for the examination of claims and defense.
9.3 The seller reserves the right to reject processing orders if the content provided by the customer violates legal or official bans or good customs. This applies in particular if the constitutional, racist, xenophobic, discriminatory, insulting, youth of dangerous and/or violent content applies.
10) Special conditions for assembly/installation services
If, according to the content of the contract, the seller also owes the assembly or installation of the goods to the customer and, if necessary, corresponding preparatory measures (e.g. measurement), the following applies:
10.1 The seller provides his services in his own person or through qualified staff selected by him. The seller can also use the services of third parties (subcontractors) who work on his behalf. Unless otherwise arisen from the seller's service description, the customer is not entitled to select a specific person to carry out the desired service.
10.2 The customer has to make the information required for the provision of the service required for the provision of the service, provided that their procurement does not fall into the duties of the seller in accordance with the content of the contract.
10.3 The seller will contact the customer after the contract is concluded to make an appointment for the service owed with this. The customer ensures that the seller or the personnel commissioned by them has access to the customer's institutions in question.
10.4 The risk of random doom and the random deterioration of the goods sold is only transferred to the customer with the termination of the assembly work and the handover to the customer.
11) Refraining from action vouchers
11.1 Vouchers that the seller issued free of charge as part of advertising campaigns with a certain duration of validity and which cannot be purchased by the customer (hereinafter referred to as "action vouchers") can only be redeemed in the online shop of the seller and only in the specified period.
11.2 Action vouchers can only be redeemed by consumers.
11.3 Individual products can be excluded from the voucher campaign if there is a corresponding restriction from the content of the action voucher.
11.4 Action vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
11.5 Only one action voucher can be redeemed per order.
11.6 The value of the goods must at least correspond to the amount of the action voucher. Any remaining credit is not reimbursed by the seller.
11.7 If the value of the action voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to pay the difference.
11.8 The credit of an action voucher is neither paid out in cash nor interest.
11.9 The promotional voucher will not be reimbursed if the customer returns the goods paid with the action voucher in whole or in part as part of its statutory right of withdrawal.
11.10 The action voucher is transferable. The seller can provide the respective owner who redeems the promotion voucher in the seller's online shop with a liberating effect. This does not apply if the seller has knowledge or grossly negligent ignorance of non -authorization, incapacity for business or the lack of authorization to represent the respective owner.
12) Redeem of gift vouchers
12.1 Vouchers that can be purchased via the seller's online shop (hereinafter "gift vouchers" ") can only be redeemed in the seller's online shop, unless otherwise emerging from the voucher.
12.2 Gift vouchers and residual credit of gift vouchers can be redeemed by the end of the third year after the year of voucher shopping. Remaining credit will be credited to the customer until the expiry date.
12.3 Gift vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
12.4 With an order, several gift vouchers can also be redeemed.
12.5 Gift vouchers can only be used for the purchase of goods and not to buy other gift vouchers.
12.6 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to pay the difference.
12.7 The credit of a gift voucher is neither paid out in cash nor interest.
12.8 The gift voucher is transferable. The seller can provide the respective owner who redeems the gift voucher in the seller's online shop with a liberating effect. This does not apply if the seller has knowledge or grossly negligent ignorance of non -authorization, incapacity for business or the lack of authorization to represent the respective owner.
13) Applicable law
13.1 For all legal relationships between the parties, the law of the Federal Republic of Germany applies to the exclusion of the laws on the international purchase of mobile goods. In the case of consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has its habitual residence is withdrawn.
13.2 Furthermore, this choice of law does not apply to consumers with regard to the statutory right of withdrawal, which at the time of the conclusion of the contract there is no Member State of the European Union and their sole place of residence and delivery address are outside the European Union at the time of the contract.
14) place of jurisdiction
If the customer acts as a merchant, legal entity under public law or a special fund based on public law based in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes from this contract is the seller's headquarters. If the customer is based outside the territory of the Federal Republic of Germany, the seller's place of place of jurisdiction for all disputes from this contract is if the contract or claims from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is entitled to call the court at the customer's seat.
15) Code of Conduct
- The seller has submitted to the conditions of participation for the ECOMMERCE initiative "Fairness in the trade", which on the Internet https://www.fairness-im-handel.de
/Conditions of participation are visible./ - The seller has submitted to the guidelines for "Google Customer Reviews" that on the Internet at https://support.google.com
/merchants are visible./Answer /14629803 ? hl = de &ref_topic = 14629086
16) Alternative dispute resolution
16.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu
This platform serves as a contact point for extrajudicial resolution of disputes from online purchase or service contracts in which a consumer is involved.
16.2 The seller is neither obliged nor ready to participate in a dispute settlement procedure in front of a consumer arbitration board.
